55 club Privacy Policy

 

 

 

Your privacy is very important to us, and we are committed to protecting your personal information. We aim to be transparent and open about why we collect your personal data and how we use it. We will explain the choices or rights you have regarding your information.

This Privacy Policy explains how Club 55 uses your personal data when you use any of our online platforms.

If you do not agree with any statements in this Privacy Policy, please refrain from continuing on our website. Please note that registering an account on our website, placing bets, and making transactions will be considered your full agreement to our Terms and Conditions as well as this Privacy Policy. You have the right to stop using the website at any time. However, we may still be legally required to retain some of your personal data.

We may make changes to this Privacy Policy periodically and will notify you of these changes by posting the revised terms on our platform. We encourage you to review this Privacy Policy regularly.

Who Controls Your Information?

Throughout this Privacy Policy, 55club, along with our subsidiaries and affiliates (collectively referred to as “we,” “us,” or “our”), controls how your personal data is collected and the purposes for which your data is used, acting as the “data controller” under the applicable data protection laws in the EU.

Our Data Protection Officer

If you have any questions or need more information about how 55club processes your personal data, you can contact our Data Protection Officer at [email protected].

Information We Collect About You

Personal Information

You provide this information to us when creating an account, placing bets, and using our website services. This information is required to grant you access to certain sections of our website and associated services. We collect this data when you:

  • Register an account with 55club.
  • Voluntarily provide it while using the website.
  • Share information publicly on the website.
  • Provide it when contacting our customer support team.

This information includes:

  • Account name.
  • Full name.
  • Email address.
  • Residential address.
  • Phone number.
  • Billing address.
  • Identification documents.
  • Proof of address documents.
  • Transaction history.
  • Preferences for using the website.
  • Any other information you provide when using our platform.
  • Credit/debit card details or other payment information.

This information is also required for payment purposes and to protect minors. You may modify or update this information by contacting our Customer Support team. This data is used solely for internal purposes and is never shared with third parties except as outlined below.

Phone Calls

Phone calls to and from our Customer Contact Center are recorded for training and security purposes, as well as for resolving any queries regarding the services you received.

Social Features of Our Products

If you participate in any social features we offer alongside our products (such as chat rooms), 55club may store or process this data.

Non-Personal Identification and Traffic Analysis

55club strives to make our website as user-friendly as possible and easily accessible on the internet. We collect data about how you use the website, which does not personally identify you. When you interact with our services, our servers log activity that collects certain administrative and traffic information, including:

  • Source IP address.
  • Access time.
  • Access date.
  • Pages visited.
  • Language used.
  • Software crash reports.
  • Browser type.

This information is essential for providing and improving the quality of our services.

Cookies

55club uses cookies to ensure our website functions efficiently and enhances your experience on our platform. More information can be found in our Cookie Policy.

How and Why We Use Your Personal Information

We use your personal information in the following ways:

  1. To provide you with the products or services you’ve requested.
  2. To comply with our legal or regulatory obligations.
  3. To monitor the performance of our website.
  4. To send you marketing information.

Your Rights

Right to Rectification

If you believe the personal information we hold about you is inaccurate, you have the right to request its correction. For any information not updatable through “My Account,” please contact [email protected].

Right to Access Your Personal Information

If you would like a copy of the personal information we hold about you, you can request it through live chat or by emailing [email protected], and we will provide you with a form to complete.

Right to Erasure

You can request that we delete your personal data where there is no compelling reason for continued processing. This right only applies in specific cases and is not absolute.

Sharing Your Personal Information

We may disclose your personal data to third parties:

  • To comply with legal or regulatory obligations.
  • To enforce or apply the terms of this policy or any other agreement.
  • To support us in providing the products and services you request.
  • If we believe you have engaged in fraudulent activity or attempted to cheat our system.

Data Retention

We retain personal information as long as necessary for business or legal purposes. Once no longer needed, we will securely delete or destroy the data.

Security

We understand the importance of security and employ measures to safeguard your information. All personal information is stored in encrypted and password-protected databases within a secure network.

For further details or updates, please review this policy periodically. If significant changes occur, we will notify you in advance.